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Return Policy: Satisfaction guaranteed - meaning we will repair or replace items we determine to be defective or that deviate from our standards in material and/or workmanship. Customers are responsible for all style and color choices made, and there may be additional cost if changed after covers are made. Please note that when the Watchtower Society prints books, the registration of the print on the pages varies both up and down and side to side and may be closer to the edge of the book on some pages. Over this we have no control. We do trim a small amount off the edges to square the book, but we cannot control the print location on the pages. We also are not responsible for bent pages or pages falling out of books due to the publishers production processes. Items that are not personalized and are in resaleable condition may be returned for a full refund of the product cost within 30 days. Also please see FAQ #17 regarding Top Grain leather. Because of the custom nature of the products, orders canceled or changed may incur cancellation fees to cover materials used, services provided, work performed and shipping charges. Shipping and Rush Order charges are nonrefundable. By ordering from us you are accepting these terms. We reserve the right to make changes and/or improvements to all our products, processes and policies without notice.
Standard Orders: Standard Orders typically take 6 - 8 weeks to process, based on our work load at the time of order placement. Shipping time may be slightly longer during peak periods. DO NOT take a chance and expect that your order will ship sooner than 8 weeks. We do not guarantee any shipping dates on Standard Orders. If it is important to you that your order is received before a special event, upgrade your order to one of our premium Rush Order services. Rush Orders are tracked through our processing system so they ship on time and before your special day.
Rush Orders: For Rush Order service you are paying for expedited binding time, not shipping charges. On Rush Orders we guarantee items will ship by the time agreed upon ( i.e. 4 Week Rush, 2 Week Rush, 5 Day Rush and 1-3 Day Lightning Rush, the days of which are complete business days). Our business days are Monday - Friday, 9:00-5:00 p.m. CST, excluding shipping holidays. For example, a Lightning Rush placed on Monday will ship no later than Thursday. A 5 Day Rush Order placed on Wednesday will ship the following Wednesday, as Saturday and Sunday are not business days. Please note that you must add the shipping time from us to you (refer to the UPS Transit Time Map when checking out). If we do not have the books or specific colors of leather in stock to fulfill the Rush Order, we will call you to discuss various options. In the event we cannot ship in the specified time, we will only refund the Rush Order charge(s). We are not responsible for shipments once they leave our building. UPS guarantees their shipping time and will refund their shipping charge(s) if order is not delivered within their quoted shipping time for 3 Day Select, 2nd Day, Next Day and Next Day A.M. In the rare event that UPS does not deliver within their scheduled time, our Rush Order charges are non-refundable.
Funds: All prices and payments are in U.S. funds drawn on a U.S. bank. We accept credit card payments from Mastercard, Visa and Discover. We will only accept personal checks and money orders for U.S. orders that are mailed in. All foreign currencies may use either a credit card or PayPal to do the exchange. Payment in foreign currency is not accepted and if sent your order and payment will be returned to you.
Return Check Fee: $20.00 for checks returned due to insufficient funds or closed accounts.
Stamping on Books: We will stamp either the original title of book or an acceptable abreviation of that book. We will not stamp other titling unless there is written permission from the publisher. We will stamp the owner of the book on the lower right hand corner of leather cover. We will not stamp additional dates, messages, etc. on front cover except as noted on our website. For an additional charge, we will stamp special dates on a label material that we apply to the inside end sheet of the map page.
Used Books: If you are sending us a used book to bind with any marks, names, bent, soiled or worn pages, there will be a minimum $10.00 charge to track it through our production system. The customer is responsible for finding and straightening bent pages of all books, including bibles. We will not accept used books in replacement of the new books that have been used for your order. If there is an additional charge for extensive repairs, we will call you before proceeding.
International Orders: All orders for export will be shipped insured U. S. Postal Service Express Mail International, U.S. Postal Service Priority International Mail or UPS Worldwide Expedited depending on the country we are shipping to and the customers choice. In all cases additional shipping and handling charges will apply and will be billed directly to your credit card. The customer is responsible for all applicable taxes, tariffs, duties, or brokerage fees which may be in addition to our charges. Online ordering is available with shipping to select countries. Time in transit from us to you will vary due to the shipping method you choose and the time it takes to go through Customs in your country, thus once we ship the order we cannot predict when you will receive your order.
Communications: Our employees speak English so customers speaking a foreign language are responsible for translating and communicating to us exactly what they want on their publications. We reserve the right to make changes and/or improvements to all our products without notice. Because of the custom nature of our products, visual representations of products in our advertising may differ slightly from product received by customer.
Days We Are Closed: January 1st, the last Monday in May, July 4th, the first Monday in September, the third Thursday in November and December 25th. You can place an order on our website 24/7.
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