You are here: Home > Help > FAQ - Frequently Asked Questions
Frequently Asked Questions
1) Which of the Society's books do I need to send to you for the Bible and Reasoning book combination?

Please send the Reasoning book and the Revised 2013 NWT for Bible/Reasoning book combinations as we need to trim the book to square it. We will ship the same books back to you that you have sent us.


2) I have a new book that I have only used a few times. Must I pay the $10.00 fee for a used book?

There cannot be marks or smudges of any kind or turned corners for a book to qualify as 'new'. We will return the same book you send us. For Rush Orders, be aware that if you are sending a used book your order cannot be started until we receive your book, which may delay the shipment. If you want your re-bound book to look the best...... send new books.

3) I have never sent books through the mail. Do you have any suggestions for packaging them?

Wrap each book in newspaper and tape them securely. This will keep the books from opening up while in transit. Also, use crumpled newspaper or packing fill to pack around the books in the box as this will prevent the books from bouncing around and getting damaged. DO NOT USE ANY TYPE OF ENVELOPE to ship your books to us - USE ONLY A CARTON OR BOX. By sending your books Priority Mail via the U.S. Postal Service (USPS), you can get a free box . If your books are damaged in transit to us, you will be required to send more books. This could result in a serious time delay for your order!


4) Do you offer different fonts or styles of print on the cover?

Each book or cover will ask you in the options area which font you would like if there is a choice. If it is not offered it will not be shown as an option. The 'NWT' option is a Roman style font that matches the Society's Bibles. The Song Book font also matches the Society's Song Book print. Your name is stamped in Times Roman if you choose the 'NWT' title and stamped in Old English if you choose the HOLY BIBLE title or as may be offered in the options when ordering. On 'Sing to Jehovah' we use the font of the matching Bible for the name stamp if one is ordered at the same time as the matching Bible. If you are ordering the books at separate times, you must specify in the Notes Area when checking out which font the name on the Song Book needs to be. Some books are now offered with different font options. Names are stamped with proper capitalization. When entering your name to be stamped please enter it with upper and lower case letters. Deviations from our standard product offerings may incur an additional charge.


5) Will you stamp dates on the outside cover?

Yes, for an additional $10.00 charge. Any additional stamps are done on the end sheet material and are etched inside the front cover on the endsheet. When stamping a date on the leather cover we will stamp the date in the format of 01-01-2009, and it will appear under the name. You may instead have it etched on the black end sheet inside the book (i.e. Baptized: January. 1, 2009) or (i.e. Married January 1, 2009). We will not stamp scriptures or personal phrases on any of our outside covers except as may be offered on some items, we will however etch them on the black end sheet.


6) Must I choose a paper edging? Can I order a plain white edge?

Pages can be left white, however we highly recommend either the speckled edge or the gold or silver foil edge to hide the dirt and marks that frequently used books acquire. Paper is porous and white edges will show any amount of soiling. The color of speckle will coordinate with or match the color of the cover. If you absolutely want white edges, please write it on the order blank or in the notes field at checkout.


7) Can you bind the large Bible with the Reasoning book or other such combinations?

We can only bind together two books that are similar in size. We cannot enlarge the Reasoning book to match the size of the large Bible. We can bind the large Bible with a large Song Book or the All Scriptures Inspired book, etc.


8) Must I send you the books? Couldn't you pick up the books at your Kingdom Hall and then I could donate toward the worldwide work at my Kingdom Hall?

We follow the guideline of the Watchtower Bible and Tract Society which states that the friends must send their own books even if they are in another country. If you are in another country and you have either relatives or friends in the USA you could ask them to send the books to us, however they will need to put information in the package that tells us the order number and your name so that we know what order the book is for.


9) Can the Tetragrammaton stamp either be ordered on other books or removed?

The Tetragrammaton is standard on both the Deluxe, Tooled and Premier styles of English and Spanish Bible covers. It may be available for an additional $10.00 charge on other books. There is additional $10.00 charge to remove the Tetragrammaton from our standard covers, as we must make that cover individually.

10) How can I get your banner on my website?
Put a link to www.bookbind.net or choose one of our banners at https://www.bookbind.net/MyAccount_affiliate_banners.asp
11. Where do I ship my books?

Custom Bookbinding Co.
2034 Liberty Ave.
Beloit, WI 53511 USA

PLEASE NOTE: ONLY USE a CARTON OR BOX to ship your books. DO NOT ANY ENVELOPES! The books can get damaged or break through the side of the envelope, we receive damaged books or books are lost through the side of the envelope on a regular basis, when they are shipped using the shipping envelopes! Also, inside the box, enclose your name and address or a copy of your Internet Order receipt.

12. How can I contact Custom Bookbinding?

Email : customerservice@bookbind.net

Phone toll free (888)-800-3982 or locally at (608)362-3982

13. Do you offer discounts?

We send newsletters out on a monthly basis, that occasionally include notice of special discounts, close outs, and coupons that are available to all who have signed up to receive the newsletters. For specific groups of individuals we currently are only offering discounts to Circuit Overseers, District Overseers, Assembly Hall Overseers, Special Pioneers and Bethelites that are currently serving in that capacity. Our discounts do not include Regular Pioneers or Auxillary Pioneers. This is our way of helping those that have made a special Vow of Poverty. If you are serving in that capacity, please call for further information on our toll free number 1-888-800-3982 BEFORE placing an order. Those individuals listed can purchase for their own use or to give as gifts directly to others. It is not intended for you to either order for others, sell, or get reimbursed. We ask that everyone participating in the discount program respect the terms as well as the spirit that it is being offered in. Our discounts may be withdrawn at any time and/or the discounted amount may change as may the items they apply to. To qualify for the discount all orders must be placed through our shopping cart system on our website. Sorry no discounts will be given for mail-in orders or phone orders.

14. What are the shipping costs and options?

Shipping costs have increased dramatically for all carriers, due to their increased fuel costs. We ship UPS daily. If you want to know the exact costs of the various shipping options (i.e. Ground, 2nd day air, next day air, etc), step through the check out process at our website and it will automatically figure the prices and let you decide which option you want before actually paying for it. We only charge the posted UPS rates plus a $2.50 handling fee for domestic shipments. In some situations we have a local company that will deliver faster than UPS for no additional fees. In the case we can get it to you in a faster way we reserve the right to make that decision unless you specify otherwise. If we are shipping internationally, the shipping costs will include a handling charge to cover paperwork, etc. International shipments are given a USPS (US POSTAL SERVICE) option along with the INTERNATIONAL UPS option.
Please be informed that, although USPS may be cheaper in price initially, their delivery may take longer and any insurance claims on damaged or undelivered packages may take several months to process, which means YOU will need to send us more books and will possibly be waiting another 3 months to get your books. We do NOT consider that worth trying to save a few dollars to ship your custom order. Time in transit from us to you will vary due to the shipping method you choose and the time it takes to go through Customs in your country, thus once we ship the order we cannot predict when you will receive your order.

15. Why didn't I get a receipt by email for my order or your newsletter?

Your settings of your firewall/virus software for your computer or your online service provider, such as AOL or Earthlink, may be set too high and it will filter out even some of the emails you may actually want to receive. Check your junk email box, as it may have been sent there.
If you are using any spam blockers or requiring your email senders to qualify the email in some way for it to get to you, you may not get our newsletters or receipts for a purchase. It is the customers responsibility to "white list" us as customerservice@bookbind.net or sales@bookbind.net We do not have the time or resources to do that for you because of the number of customers we have. If we get a response back from your email service to fill out a form, we must delete those from our system and not respond to them, sorry.

16. When will my credit card be charged? When I place my order or when you ship my order?

Your card will be charged when you place the order. Because of the custom nature of most products we offer, we require payment prior to starting your order.

17. What is Top Grain cowhide?

Leather is made from animal skins or hides. The top layer of the hide is the toughest and most durable, but may also have small imperfections caused by the animal getting scratched by barbed wire or from insect bites which have healed but remain slightly visible. Some areas of the cover may be softer or more supple than other areas on the same cover. The texture or grain may vary within the same cover. The coloring may vary slightly from one cover to the next, even when the cover is made from the same hide, as different areas of the hide accept the dyes differently. An important point is, that if you see these things it is proof that you are getting authentic Top Grain Leather. They do not weaken the leather or make it of less quality as all of our hides are #1 grade. Each hide will have its very own unique markings and attributes, just as every persons skin is different and unique to them and both the texture and color varies in different areas.
18. What is the difference between Classic colors of leather and Designer colors of leather and why I do I have to pay more for Designer leather?
Our Classic colors and the Designer colors of leather are a thicker and better grade of leather that we at Custom Bookbinding Co. use to make our covers. They are of equal quality. Designer colors, are purchased from the tanneries in smaller quantities, thus the price is higher. The extra amount you are spending is not for improving the quality, but only for the ability to choose a specific color that is not in as a high demand as our traditional Classic colors. Both the Classic and Designer leather is a good quality Top Grain cowhide that is used for furniture upholstery or bookbinding. Our leather is about 1/16" thick which is double the thickness that many binderies use for the bookbinding.

19. Are the owners Jehovah's Witnesses? If so then why don't you show pictures of the Societies books?

This is often asked, and yes, the owners are JW's in good standing (see 'Joel's Biography'). We do not show photographs of the Watchtower publications on our web site out of respect for their intellectual property rights and so that we are not confused with the the official Watchtower Bible and Tract Society web site.

20. What color will you use to stamp the title on the cover?

If the paper edge is gilded, the color of the titling will match the paper edge color (i.e. gold gilded paper would have gold stamping on the book). If the paper edge is speckled, then our standard or default color would be gold, unless you request silver stamping.
21. Why are the margins different sizes in my book?
Look at the margins in any book and you will see that the registration (the location of the printed text on the page) is not the same on every page. If you measure the top, bottom and side margins you will notice that they are not all the same size. Margins are different sizes because, when the publisher (the Watchtower Society) goes through the process of printing, cutting, collating and binding the pages together, the pages end up in slightly different positions. This is a normal part of any book making process. We are only putting a new cover on a pre-bound book. We do not take the pages apart, so the location of the text on the page and the resulting margins are the same as they are when we get the the book from you. We do trim a small amount off the sides (1/16 of an inch) to square up the book again, but this is neccessary in order to put on a new cover with rounded corners. Books that are gilded will have even smaller margins because of the additional sanding process required to prepare the edges to accept the gilding foil. Books that are bound together, such as a Bible and Reasoning book or Bible and Song book may have smaller margins because the books must be trimmed so that all edges of the book are square and cleaned up.
Photo of Exodus in front of book Photo of 2 Kings in middle of book
Notice the difference in the margin width, and these measurements are in the same book! This is normal, so please do not ask us to throw away a book or give you a different one due to the variations in the margins. We need to respect the time, effort and resources that were used to produce our precious books and thank you for your kind consideration.
22. On some of the Society's books the titles on books are not centered, is there something wrong with my book?
No, this is normal in the book publishing trade. In the cover making process, the title is allowed to "float" side-to-side, in other words it will not be perfectly centered, which allows for the variables in the production process. If you measure the location of the title on ten (10) different books you will no doubt see different locations both side-to-side but also up and down on all of them. This is typical for all publishers or book binderies. Notice this example of a NWT directly from Watchtower. It is not exactly centered. Our stamping dies that have a spine stamp are done all at the same time, so we center the spine and the title may "float" to one side or the other.
23. What is the difference between a "Turned Edge Style" and the "Cut Edge Style" covers?
The photo below illustrates the difference. Notice the book on top has the "turned edge" style of cover, in other words the leather is turned over the edge and glued (like a hem is used in sewing), which makes the leather thicker around the edges and also gives it a finished look. The book on the bottom has the "cut edge" style of cover. The cover looks thinner around the edge, because it is not turned over. The leather for both styles of covers are approximately the same thickness. In this photo, shown are a book with the Premier style cover on the top and the Tooled style cover is on the bottom but the same applys to the Deluxe style of leather covers.
turned vs cut edge style



24.
What is the difference between Deluxe and Value covers?

The leather used is the same weight and finish on both styles. We use topgrain cowhide which means there will be some natural marks and blemishes on the leather. On our Deluxe style covers there will be very few, if any, blemishes. On the Value style there will be more wrinkles and blemishes. This is only cosmetic and does not effect the durablity of the cover. The edge of the Deluxe style is turned over, giving a more finished look. Also the Deluxe is lined giving it more body. The Value is a cut edge as described above. The prices on the Value style are similiar to those of vinyl covers purchased elsewhere, but this is genuine topgrain leather.
25. What form of payment do you accept?
All prices and payments are in U.S. funds drawn on a U.S. bank. We accept credit card payments from Mastercard, Visa and Discover and also we accept PayPal. We will only accept personal checks and money orders for U.S. orders that are mailed in. All foreign currencies may use either a credit card or PayPal for payment and they will do the currency exchange at the prevailing rate that they charge. Payment by check or money order in foreign currency is not accepted and if sent to us, your order and payment will be returned to you. Note: if you make a currency choice on the front page of our website to show the cost in your currency, it is only an estimated amount. To obtain a more accurate total in your currency choose the US Dollar option and then calculate the current exchange rate by going to http://www.xe.com
26. Can you bind my book with a hard cover?
Most books we bind are done as a soft style cover, however we can bind your book as a hard cover style upon request for a small additional charge of $15.00. To order your book with a hard cover, place your order for the soft cover book that we offer and then in the notes field at "Check Out" just add the notation that you want a hard cover and that we can charge the additional $15.00 to your credit card.

27. Why does my leather have wrinkles.
This article was reprinted from: http://www.theshoesnobblog.com/2013/10/mythbuster-part-1-leather-creasing-means-something-is-wrong.html

Mythbuster Part 1 – Leather Creasing Means Something is Wrong

More creasing than I would like!

More creasing than I would like!

Leather creases. Plain and simple. There is no such thing as crease free leather. Frankly the thought of people thinking that leather should not crease is just absurd. So many times have I heard people complaining about wrinkled leather and thus blaming either the leather or the maker for this reason. Well allow me to tell you that there are so many more factors that play into a shoe’s leather becoming prominently wrinkled, factors that you have probably never thought about nor even knew existed. The main point however of this post, will not be about me trying to tell you that all cases of leather wrinkling are warranted but rather that a good deal of it is and it has nothing to do with the quality of the leather. I say this because I have seen the best leather wrinkle like there is no tomorrow (on a bespoke shoe no less) and the worst leather maintain perfect shape. Therefore allow me to shed some light on what makes leather wrinkle more so on some shoes and less so on others.

Two cordovan boots, above and below, with two very different creasing patterns...both good leather, one C&J, one VASS

Two cordovan boots, above and below, with two very different creasing patterns…both good leather, one C&J, one VASS

Vass boot

Let me start by saying that bad fit will certainly lead to bad creasing, but that does not meant that good fit won’t. For example, let’s take myself. I have very shallow feet which leads to most shoes not being a stellar fit. This means that more likely than not, there will be a good amount of space between the top of my foot (not the tip, the top) and the lining of the shoe. That means there is excess space. That excess space means that the leather has more room to bend when I flex my shoe. Contrarily, that means that a person with a foot that has girth will have less space between the top of his shoe and the lining and therefore allow for less room for the leather to crease inwards. For me this can lead to prominent creasing, but that does not mean that I could have taken another size and it would have been fixed, i.e. the shoe is not a bad fit, but it is not bespoke either. This also does not necessarily mean that the person with the bigger foot will not crease. It means that I am more likely to have prominent creasing and he is less likely but then this is simply one factor that comes to play.

same shoe, completely different creasing, way different!

same shoe, completely different creasing, way different! And the black ones were not brand new….

Cleverley side gusset

Bespoke Bestetti

Bespoke Bestetti

Bespoke Dimitri Gomez

Bespoke Dimitri Gomez

John Lobb bespoke (England)

John Lobb bespoke (England)

Leather will now be the next thing that comes about. Good or bad leather do not make a difference most of the time. Of course, real bad belly leather is already creased and will do so even further, but most good makers are not using a ton of this so lets rule this out for the sake of argument. And I have seen the highest grade leather crease like crazy and low grade leather keep it’s shape. As an observation that I have noticed in my time shining shoes, the highest grade of French calfskin seems to crease quite easily and prominently. I have noticed it not only on my bespoke shoes that I made while with Bemer, but on Corthay shoes, John Lobb and Berluti shoes. But lower grade French calfskin, like on my own J.FitzPatrick shoes do not seem to crease nearly as much. But that does not make my leather superior. On the contrary, the higher grade leather feels so much nicer and more comfortable on my foot. But it does crease more for some strange reason….

Carmina Simpson

Carmina Simpson with hardly any creasing…

Berluti darby

Berluti darby

Berluti Andy Warhol loafer

Berluti Andy Warhol loafer

Corthay Arca

Corthay Arca

J.Fitzpatrick loafers

J.Fitzpatrick loafers

Crockett & Jones Whole Cuts Oxfords

Crockett & Jones Whole Cuts Oxfords

The next and one of the most critical reasoning for leather creasing is the model of shoe. Plain toe shoes will always crease more and whole cuts in general will most likely crease the most. This has everything to do with not only the lasting machines that are used for shoemaking but also the tension in the upper and where the pieces of the upper lay on the shoe. You will most likely notice the least amount of wrinkling on a full or semi cap toe brogue as there are many pieces that are thus not as affected by the tension that your foot puts onto the leather. I have seen wholecuts that have around 5 lines of creasing all the way from the end of the facing, down to the toe cap. You would never really see that on a full brogue and the pattern has every reason to do with that. But that does not mean that the wholecut is an inferior pattern, on the contrary it’s one of the hardest to make, but it just so happens to leave that blank canvas that creates a shoe susceptible to creasing….

Berluti

Berluti

bb13a816534011e2ba2d22000a1f97cd_7

not as much creasing on this Berluti whole cuts...strange, but just goes to show that creasing in reality cannot really be pinpointed to any one reason

not as much creasing on this Berluti whole cuts…strange, but just goes to show that creasing in reality cannot really be pinpointed to any one reason

Corthay Arca

Corthay Arca

John Lobb tassel loafers

John Lobb tassel loafers

The last reason that you find some shoes creasing more than others has to do with how long they allow the upper to dry on the last thus creating a form-fitting shape. The longer the upper is allowed to form to the last, the better the shoe should hug your foot, and thus provide a better fit that theoretically should decrease the chances of prominent creases as there will not be a lot of excess space inside the shoe. The less time that the upper sits on the last and does not form as well, the more loose space you will find in your shoe while wearing it and the more chance that you will obtain prominent wrinkles. Now, to top it all off, one must realize that every single shoe will be different depending on the foot that is inside of it, what part of the hide that shoe’s leather came from, how it was lasted, how long the upper stayed on the last and then how the person wears his shoes (tight or loose). There are more obscure reasons as well, but then this post would be about a book long!

You take in all these factors for every single pair of shoes and feet inside them and the outcome determines the amount of creasing. You can take the exact same shoe and two different people who take the same size, and creasing between them will be different. Guaranteed. One could have regular non prominent creasing while the other has tons of it. I would also be willing to wager that you could take the same person and the two pairs of the same shoe and the creasing would be different between the two pairs, because no two shoes used the same exact leather (place on the hide) or were lasted exactly the same. That being, there really is no one explicable reason why a shoe’s leather is creasing. IT JUST HAPPENS!!

That being, look at all of these high quality shoes with tons of creases and some of them even being bespoke, which just goes to show you that leather quality and fit are not necessarily the reason for prominent creasing…..

My bespoke shoes with way too much creasing for my liking...but what can I do??

My bespoke shoes with way too much creasing for my liking…but what can I do??

Vass with a lot of creasing...

Vass with a lot of creasing…

A normal amount of creasing in my opinion, particularly for a whole cut....G&G Sinatra

A normal amount of creasing in my opinion, particularly for a whole cut….G&G Sinatra

Crockett & Jones

Crockett & Jones

George Cleverley

George Cleverley

J.FitzPatrick Magnolia Before

J.FitzPatrick Magnolia Before

J.FitzPatrick Magnolia after....for me, a normal amount of creasing, some of my shoes have less, some have more....just really depends on the last, the pattern and what leather was used on that particular pair....

J.FitzPatrick Magnolia after….for me, a normal amount of creasing, some of my shoes have less, some have more….just really depends on the last, the pattern and what leather was used on that particular pair….